case study on sustaining customers​

Answers

Answer 1

Answer:

http://fernfortuniversity.com/hbr/case-solutions/14933-sustaining-customer-centricity-at-.php

Explanation:

theres one there :/


Related Questions

From California to New York, legislative bodies across the United States are considering eliminating or reducing the surcharges that banks impose on noncustomers, who make $14 million in withdrawals from other banks' ATM machines. On average, noncustomers earn a wage of $24 per hour and pay ATM fees of $3.00 per transaction. It is estimated that banks would be willing to maintain services for 6 million transactions at $1.00 per transaction, while noncustomers would attempt to conduct 22 million transactions at that price. Estimates suggest that, for every 1 million gap between the desired and available transactions, a typical consumer will have to spend an extra minute traveling to another machine to withdraw cash.
1. Based on this information, what would be the nonpecuniary cost of legislation that would place a $1.00 cap on the fees banks can charge for noncustomer transactions?
Instructions: Round your answer to the nearest penny (2 decimal places).$
2. What would be the full economic price of this legislation?
$

Answers

a.  Nonpecuniary cost of legislation that would place a $1.00 cap on the fees banks can charge for noncustomer transactions is: $6.40.

b. The full economic price of this legislation is: $7.40 per transaction.

Equilibrium price, Pe = $3.00 per transaction

Opportunity cost = $24 per hour

Ceiling price, C = $1.00 per transaction

First step is to calculate the Shortage in transaction volumes

Shortage in transaction volumes =22million - 6million

Shortage in transaction volumes =16million

Second step is to calculate the time lost in 16million of shortage transaction

Time lost= (16mn x 1 minute)/60

Time lost= 16 minutes /60

Third step is to calculate  opportunity cost of 16 minutes which is the non pecuniary cost of legislation

Opportunity cost = $24 per hour x 16 / 60

Opportunity cost = $6.40

b. Full economic price of this legislation:

Full economic price of this legislation= Ceiling price + Opportunity cost

Full economic price of this legislation = $ 1.00+$6.40

Full economic price of this legislation = $7.40 per transaction

Inconclusion the  Nonpecuniary cost of legislation  is $6.40 and the full economic price of this legislation is $7.40 per transaction.

Learn more here:

https://brainly.com/question/16781058

Which of these factors contributes to the popularity of cable TV advertising?
OA.
wide reach
OB. locality of the audience
Ос, caters to wealthy audiences
OD. lengthy ad-making procedure

Answers

The factor that contributes to the popularity of cable TV advertising is "wide reach."

Unlike the normal print, newspaper, radio, or local television stations, cable TV advertising can reach a larger audience.

This is evident in the fact that Cable TV adverts can be viewed anywhere in the country and across the globe.

Also, another advantage is that it can easily be tied to a particular program, such as sports programs and other exciting programs.

Hence, in this case, it is concluded that the correct answer is option A. "Wide Reach."

Learn more here: https://brainly.com/question/9799669

You are the manager of College Computers, a manufacturer of customized computers that meet the specifications required by the local university. Over 90 percent of your clientele consists of college students. College Computers is not the only firm that builds computers to meet this university’s specifications; indeed, it competes with many manufacturers online and through traditional retail outlets. To attract its large student clientele, College Computers runs a weekly ad in the student paper advertising its "free service after the sale" policy in an attempt to differentiate itself from the competition. The weekly demand for computers produced by College Computers is given by Q = 800 − 2P, and its weekly cost of producing computers is C(Q) = 1,200 + 2Q2. If other firms in the industry sell PCs at $300, what price and quantity of computers should you produce to maximize your firm’s profits? Price: $ Quantity: computers What long-run adjustments should you anticipate?

Answers

The price and quantity of computers that should be produced to maximize the firm’s profits will be $360 and 80 computers.

The demand curve for College Computers is given as (Q) = 800 - 2P where, P = 400 - 0.5Q.

Therefore, the weekly total revenue will be:

= (400 - 0.5Q) × Q

= 400Q - 05Q²

Marginal revenue = 400 - Q

Weekly cost of producing computers will be:

= 1200 + 2Q²

Marginal cost = 4Q

Maximum profit will b earned when MR = MC

Therefore, 400 - Q = 4Q

Collect like terms

4Q + Q = 400

5Q = 400

Q = 400/5

Q = 80

Quantity = 80 units

Therefore, the price will be:

P = 400 - 0.5Q

P = 400 - 0.5(80)

P = 400 - 40.

P = 360

The price is $360.

The weekly total revenue will be:

TR = price × quantity.

TR = 360 × 80

TR = $28800

The total cost will be:

TC = 1200 + 2(80)²

TC = 1200 + 12800

TC = 14000

Therefore, the profit will be:

= TR - TC

= $28800 - $14000

= $14800

Read related link on:

https://brainly.com/question/25238337

A group of investors was polled each week for the last five weeks about whether they were bullish or bearish concerning the market. Construct the market sentiment index for each week based on these polls. (Do not round intermediate calculations. Round your answers to 4 decimal places.) Week Bulls Bears 1 58 63 2 53 68 3 47 74 4 50 71 5 43 78

Answers

The market sentiment index [MSI] for each week will be 0.5207, 0.5620, 0.6116, 0.5868, and 0.6446

Week 1

Bulls (a) = 58

Bears (b) = 63

c = a + b = 121

MSI = b/c = 0.5207

Week 2

Bulls (a) = 53

Bears (b) = 68

c = a + b = 121

MSI = b/c = 0.5620

Week 3

Bulls (a) = 47

Bears (b) = 74

c = a + b = 121

MSI = b/c = 74/121 = 0.6116

Week 4

Bulls (a) = 50

Bulls (b) = 71

c = a + b = 121

MSI = b/c = 71/121 = 0.5868

Week 5

Bulls (a) = 43

Bears (b) = 78

c = a + b = 121

MSI = b/c = 78/121 = 0.6446

The market segment index measures the ratio that is between the average volume of the declining stocks and that of the advancing stocks.

Read related link on:

https://brainly.com/question/25241529

Convert 5/8 to Decimal

Answers

Answer:

0.625

Explanation:

Answer:

0.625

Explanation:

use calculator!

The swim lane approach to estimating the revenue generated by advertising in different media.. Group of answer choices ..is very effective for determining advertising ROI is very effictive when combined with the walk lane method. ..is prone to overestimating the contribution of specific media advertsing channels. ...is the future of the advertsing industry

Answers

Answer:

Explanation:is prone to overestimating the contribution of specific media advertsing channels. is very effictive when combined with the walk lane method.

The firm of Mitchell and Mitchell owns a small truck. The truck has a market value of $9,500 today. New, it cost $24,900. Last week, the company spent $3,500 repairing the engine and replacing the brake pads. The company still owes $1,200 in truck payments. If the company decides to use this vehicle for a new project, the cost assigned to that project for this truck should be:

Answers

Answer:

Explanation:

24900 x 1.05^6  = 33368.3815

33368.3815 - 24900 = 8468.3815

9500 - 8468.3815 = 1031.6185 cost assigned before payments

3500-1200 =  2300

therefore cost assigned = 2300 +1031.6185 = 3331.6185

Truck cost = 3331.62

Which financing is also known as “risk capital”?
A.
mezzanine loans
B.
subordinate debts
C.
equity capital
D.
senior debts
E.
bonds

Answers

the answer is C: equity capital

Rebecca Huang receives a regular salary of $2,600 a month and is paid 1/2 times the regular hourly rate for hours worked in excess of 40 per week.
a. Calculate Huang's overtime rate of pay.
22.5 overtime pay per hour
s
b. Calculate Huang's total gross weekly pay if she works 43 hours during the week.

Answers

The over time rate of pay is $22.5 overtime per hour. While the total gross pay at 43 hours is 667.5 dollars.

a. The regular salary = $2600 monthly

The annual salary = $2600 * 12

= 31200 dollars.

The weekly salary in a year

We have 52  weeks in a year

Weekly salary = 31200/52

= 600 dollars.

She works for 40 hours weekly.

Pay per hour = 600/40

= 15

The overtime pay per hour that Rebecca receives

[tex]15*1\frac{1}{2}[/tex]

= 15 * 1.5

= 22.5

Therefore Huang's overtime pay is 22.5 dollars.

b. If she works 43 hours during the week

15 dollars * 40 hours = 600 dollars

43-40 = 3 overtime hours

3 x 22.50 per hour = 67.5 dollars.

The total gross wages = 600 dollars + 67.5 dollars

= 667.5 dollars.

Read more on https://brainly.com/question/13887624?referrer=searchResults

If a firm produces nothing, which of the following costs will be zero?
a. total cost
b. fixed cost
c. opportunity cost
d. variable cost

Answers

D is the answer

Mark me as brainliest pweze

The cost that will be zero if a firm produces nothing is variable cost  because it is a cost that changes with level of output.

What is variable cost?

Variable cost refers to the cost that vary with the level of output. This means that at every activity leve, the variable cost changes with it.

The above means that a constant amount per unit produced is the variable cost of manufacturing which implies that once the output is zero, the variable cost will be zero as well.

Hence, the cost that will be zero if a firm produces nothing is variable cost.

Learn more about variable cost here : https://brainly.com/question/5965421

Assume the risk-free rate is 8% and the expected rate of return on the market is 18%. A share of stock is now selling for $100. It will pay a dividend of $9 per share at the end of the year. Its beta is 1. What do investors expect the stock to sell for at the end of the year

Answers

The price of the investors can expect the stock to be sold at the end of the year is $109.

The price of the investors can expect the stock to be sold at the end of the year can be determined using this formula:

Stock price = d1 / (r - g)

d1 = next dividend to be paid = $9

r = cost of equity

g = dividend growth rate

The cost of equity would be determined using the capital asset pricing model:

Risk free rate + beta(market rate of return - risk free rate)

8% + 1(18% - 8%) = 18%

The dividend growth rate can be determined using this equation:

100 = $9 /  ( 18% - g)

g = 9%

Stock price = $9(1 + 0.9)  / (0.18 - 0.09)  

9.81 / 0.09 = $109

A similar question was answered here: https://brainly.com/question/19922920?referrer=searchResults

The Conner Company uses a two-step process for making wooden boards with holes in them. Step 1 is drilling and Step 2 is sanding. Drilling can be done using a hand drill that takes 2 minutes to load the bit and 2 minutes to drill each hole. If production of each unit involves drilling 14 holes, what is the maximum output of Step 1 using the manual drill if 1 setup is involved for each order of 1 board

Answers

The maximum output from Step 1 using the hand drill is 2 units per hour (option C).

To know how many boards of wood can be made in a given time using the manual drill that takes 2 minutes making each hole and 2 minutes loading, the following operations must be done.

Multiply the number of holes in each table by the amount of time it takes the drill to drill each hole.

14 × 2min = 28min

Add the time it takes for the drill to make the total holes to the two minutes it takes to load.

28min + 2min = 30min

According to the above, each table takes 30 minutes to complete. So the correct answer is 2 units per hour (option C).

This question is incomplete because the options are missing. Here are the options.

A) 10 units per hour

B) 5 units per hour

C) 2 units per hour

D) 12 units per hour

E) None of the above

Learn more in: https://brainly.com/question/25179484

the selling price of a product is $20 and the markup is $4 what percentage of the selling price does the markup represent a 20% B 24% C 28% D 40%​

Answers

20% because 4 is 20% of 20
AAAAAAAAAAAA is your answer (20%)

What are some examples of fees that can be seen on a bank statement?

Answers

Answer:

Monthly service fee.

Overdraft fee.

Non-sufficient funds (NSF) fee.

ATM fee.

Paper statement fee.

Foreign transaction fee.

Account closure fee.

Explanation:

What was the CEO of Tyco accused of doing?
A falsifying records to keep the company stock price from falling
B. engaging in insider trading
C. using company funds to pay for his lavish lifestyle
D. hiding debt by transferring it to subsidiaries

please help accounting is always hard to find answers for if there’s any other app what does better let me know !!

Answers

The CEO of Tyco was accused of C. using company funds to pay for his lavish lifestyle.

What did Dennis Kozlowski do?

Dennis Kozlowski was the CEO of Tyco but he was found to have evaded taxes by the IRS.

When they investigated his dealings further, they found that he had been using the company's funds to pay for his lavish lifestyle such as purchasing art and taking bonuses.

Find out more on Dennis Kozlowski at https://brainly.com/question/23099133.

#SPJ1


Which is not a type of payroll deduction?
O A. Retirement account contribution
O B. Clothing expenses
O C. State taxes
D. Health insurance premium

Answers

Answer:
B. Clothing expenses

Answer B. Clothing expenses

Explanation:

The production function for laser eye surgery is given by Q = 20K0.5L0.5, where Q is the number of laser eye surgeries performed per day, K is the number of eye surgery machines (which is fixed at 2 in the short run), and L is the number of employees. The marginal product of labor for L = 3 is ____.

Answers

The marginal product of labor is 10.

Data and Calculations:

Production function = Q = 20K0.5L0.5 = 20 x K x 0.5 x L x 0.5

Where:

Q = number of surgeries per day

K = number of machines

L = number of employees

Assuming that:

K = 2

L = 2

Therefore, Q1 = 20 x 2 x 0.5 x 2 x 0.5

= 20 surgeries per day

Q2 = 20 x 2 x 0.5 x 3 x 0.5

= 30 surgeries per day

Change in productivity = 10 (30 - 20)

Change in labor = 1 (3 - 2)

Marginal product of labor = change in output / change in labor

= 10 (10/1)

Thus, the marginal product of labor for the production function is 10.

Learn more: https://brainly.com/question/4186143

Which of the following is most unlikely to present a barrier to entry into a market?
Select one:

a.
market forces

b.
patent laws

c.
technological advantages

d.
deregulation

Answers

The factor which is most unlikely to present a barrier to entry into a market is deregulation.  

Deregulation is the removal or reduction of regulations in order to help stabilise an economy or to give traders a free market

As a result of this, we can see that deregulation does not present a barrier to entry in a market because of the removal of government barriers which otherwise would have made things difficult for a person to get into a market.

Therefore, the correct answer is option D

Read more here:

https://brainly.com/question/4676885

How to calculate opening capital

Answers

Answer:

Opening Capital = closing capital + drawings - additional capital - profit + loss.

Explanation:

The opening capital is the balanced equalization exhibited around the beginning of an accounting period.

Opening Capital = closing capital + drawings - additional capital - profit + loss. Explanation: The opening capital is the balanced equalization exhibited around the beginning of an accounting period.

What is generally TRUE about deductibles in insurance policies?
A.
With a $500 deductible, the insurer pays the first $500 of any claim.

B.
Deductibles apply for every quarter of the year (every three months.)

C.
Policies with higher deductibles have extremely high premiums.

D.
Policies with lower deductibles have higher premiums.

Answers

Answer:

Answer is C.

Explanation:

I took the test already.

The Statement which is Tue about deductibles in insurance policies is Policies with lower deductibles have higher premiums. Thus the correct answer is D.

What is Insurance?

Insurance is referred as a kind of assurance or protection against the risk that can occur in future events by paying some amount to take the policy to safeguard from any kind of damages.

Insurance helps to recover the occurred loss caused to policyholders by compensating them with the amount as per the policy on which they paid premiums.

The amount of the money you should expect to be paid toward an individual policy is referred to as deductibles. It helps the money of both the insurance company as well as lower the premium amount.

According to the policy of Deductibles in insurance policy, the higher premium has lower deductibles whereas lower premiums have higher deductibles.

Therefore, option D is appropriate.

Learn more about insurance, here:

https://brainly.com/question/19053875

#SPJ5

1. Which of these approaches is not a way of harnessing open innovation across the internet?
a. Innovation contests
b. Innovation communities
c. Online storage
d. Innovation markets

Answers

AMSWER :

1. C. Online Storage

hope it helps❤

Online storage is not a way of harnessing open innovation across the internet. Option C is the correct answer.

Online storage, such as cloud storage services, provides a means to store and access digital files over the internet. While online storage is useful for sharing and collaborating on files, it does not inherently contribute to open innovation as it focuses on data storage rather than idea generation or collaboration. Option C is the correct answer.

Innovation contests involve soliciting ideas or solutions from a wide range of individuals or groups through an open call for submissions. Innovation communities refer to online platforms or networks where individuals with shared interests and expertise come together to collaborate and exchange ideas. Innovation markets, also known as idea markets or innovation exchanges, are online platforms that enable the buying, selling, or licensing of innovative ideas or intellectual property.

Learn more about Innovation here:

https://brainly.com/question/19969274

#SPJ2

Kay is working with Charity to help Charity identify the type of career she wants and what steps to take to realize her goals. Kay and Charity are: A. in the development phase of career planning. B. working through an organizational assessment. C. conducting a self assessment of Charity. D. in the direction phase of career planning.

Answers

Answer:

I would say the answer is C. conducting a self assessment of Charity.

Explanation:

They're trying to determine what career Charity wants and the goals she might have in order to achieve it. So before they can make any real decisions, they need to assess Charity's character, and what she wants first.

Hope this makes sense. Also please let me know if I'm somehow wrong :)

time in line to buy groceries

Answers

Maybe like 10 minutes

what is a CIRTA policy

Answers

Answer: Candice

Explanation: CANDICE D FIT IN UR MOUTH

At the​ profit-maximizing output​ rate, what is the average total​ cost?

Answers

a. what is the monopolist's profit- maximizing output? 5000 units. The point of intersection of MR and MC or when MR= MC. And when the line is extended on to the demand curve it gives the profit maximizing out put for a monopolist

P&G
Item
17
English
You were recently hired by the finance department. You have training and experience in finance, but you also have
an advanced degree in communications.
You enjoy both, but would love the opportunity to combine them together
at some point. During this week's team meeting, you hear of a project that you feel is directly applicable to your
unique experience and education. However, your supervisor assigned that project to a coworker and asked you to
work on a more conventional finance task.
What would you do?
Approach your coworker and offer your knowledge and experience. Let them know you are
willing to help them on the project if they wants it.
Approach your supervisor to let them know that you feel your skill set is more suited for the non-
conventional task and you are being underutilized on the finance task.
<
Complete your conventional finance task as quickly and accurately as you can. Then, ask If you
can be assigned to the other project.
Work on the project you were assigned. Recognize that your supervisor is likely trying to
familiarize you with the department by working on the finance task and you should trust their
guidance.
Talk to your supervisor and offer to work on both tasks. You don't mind putting in extra time to
do something you enjoy and you'll provide value to both projects.
Ann

Answers

The best thing to do in this case is to recognize that your supervisor is likely trying to familiarize you with the department by working on the finance task and you should trust their guidance.

It should be noted that in an organization, it's important for one to listen to one's supervisor. Therefore, the person should not approach the supervisor to let him know that his or her skill set is more suited for the non-conventional task.

The opinion of the supervisor should be respected. It's important to recognize that the supervisor wants to familiarize the employee with the department.

Read related link on:

https://brainly.com/question/25253252

STATE THE MODULES THAT ARE INCLUDED WHEN LEARNING ECONOMICS.

Answers

Answer:

Economics is a social science concerned with the production, distribution, and consumption of goods and services. It studies how individuals, businesses, governments, and nations make choices about how to allocate resources. ... The building blocks of economics are the studies of labor and trade.

What is millennial behaviour regarding cooking and food trends?

Answers

In considering healthy eating, their report also indicates that millennials have primary importance in transparency around ingredients with 36% wanting to know if products are Australian-owned and grown, followed by whether they are locally grown (31%) and whether products have no additives or preservatives (24%).

Kelley Company and Mason Company each have sales of $200,000 and costs of $140,000. Kelley Company's costs consist of $40,000 fixed and $100,000 variable, while Mason Company's costs consist of $100,000 fixed and $40,000 variable. Which company will suffer the greatest decline in profits if sales volume declines by 15%?

Answers

The firm that would suffer the greatest decline in profits if sales volume declines by 15% is Mason Company.

The cost of a company is made up of fixed cost and variable cost. Fixed cost is the cost that does not vary with output of the company. It remains fixed no matter the level of output. An example of fixed cost is rent. Variable cost is the cost that varies with output. If output increases, variable cost increases and if output falls, output decreases.

If sales volume decreases, the output of Mason Company would decline more compared with the output of Kelley company because it has a higher fixed cost. So, we when sales reduces, its cost would would not reduce as many as the cost of Kelley company.

To learn more, please check: https://brainly.com/question/13059508

The owner of Genuine Subs, Inc., hopes to expand the present operation by adding one new outlet. She has studied three locations. Each would have the same labor and materials costs (food, serving containers, napkins, etc.) of $1.80 per sandwich. Sandwiches sell for $2.50 each in all locations. Rent and equipment costs would be $5,040 per month for location A, $5,560 per month for location B, and $5,730 per month for location C.

Required:
a. Determine the volume necessary at each location to realize a monthly profit of $10,500.
b. If expected sales at A, B, and C are 20,800 per month, 22,000 per month, and 22,800 per month, respectively, calculate the profit of each location.
c. Which location would yield the greatest profits?

Answers

Answer:

The selling price per unit (sandwich) is $2.50

The variable cost per unit (sandwich) is $1.80

Contribution margin per unit = Selling price per unit - Variable cost per unit

=$2.50 - $1.80

=$0.70

Target sales volume to achieved at location A

The fixed cost is $5,040 per month

The target profit is $10,500 per month

TargetSales=Fixedcosts+TargetprofitContributionmarginperunitTargetSales=Fixedcosts+TargetprofitContributionmarginperunit

TargetSales=5,040+10,5000.70TargetSales=5,040+10,5000.70

TargetSales=22,200unitsTargetSales=22,200units

The company needs to sell 22,200 units at location A to achieve target profit of $10,500

Target sales volume to achieved at location B

The fixed cost is $5,560 per month

The target profit is $10,500 per month

TargetSales=Fixedcosts+TargetprofitContributionmarginperunitTargetSales=Fixedcosts+TargetprofitContributionmarginperunit

TargetSales=5,560+10,5000.70TargetSales=5,560+10,5000.70

TargetSales=22,943unitsTargetSales=22,943units

The company needs to sell 22,943 units at location B to achieve target profit of $10,500

Target sales volume to achieved at location C

The fixed cost is $5,730 per month

The target profit is $10,500 per month

TargetSales=Fixedcosts+Target

Explanation:

only i can do sorry

Other Questions
need help dont understand it The legal limit for alcohol in ones system while operating a motor vehicle is .08 BAC. If you are under the age of 21 and are stopped while driving with a .02 BAC can you be arrested and charged with DUI?PLEASE EXPLAIN what is the slope of the line? What determines the pitch of a sound?the amplitudethe mediumthe frequencythe decibel level solve pls brainliest Help me plz? What is the ANSWER? Pls help. Thank you! Identify each characteristic as describing han china, the roman empire, or both. 2 de secundaria pajina 25 contestada you can resize a row in a table by dragging the ____. How do you determine the number of electrons? (need the answer asap)Question 1 options:It is equal to the atomic massIt is equal to the protons + the atomic numberIt is the atomic mass + the atomic numberIt is equal to the protons in a neutral atom I need help with this problem which line is parallel to the line whose equation is 4x 3y = 7, and also passes through the point (- 5, 2)? hoose the statement that describes itssolution.3(x + 8) - 9x = 6(4- x)O There is no solution.There is only one solution.wsAll real numbers are solutions. (4,-3),m=-1 in standard form Solve the problem I will mark Brainlyest write an equivalent expression for x^4 over 4help please What are some of the ways the print press revolution transformed Europe? 10 words or less summarize the importance of Julius Caesar life/legacy. find value of each variable and the measure of each label (2x+32) (3x-5)